Shipping & Return

We ship international orders primarily via FedEx to selected countries and regions across Asia, North America, Europe, Oceania, the Middle East, Latin America, and Africa. Available shipping destinations are shown at checkout.

 

Shipping Rates

For most destinations, orders of US$300 or more qualify for free shipping.

For orders under US$300, a flat shipping fee of US$20 applies.

For destinations in the Middle East and South America, orders of US$300 or more are subject to a reduced shipping fee of US$12. For orders under US$300, a flat shipping fee of US$20 applies.

The applicable shipping rate will be shown at checkout before payment. Shipping rates may be adjusted from time to time.

 

Estimated Delivery

Orders are processed within 3–10 business days.

Estimated delivery times after dispatch are:

  • Southeast Asia: 5–10 business days

  • North America: 7–12 business days

  • Europe: 8–15 business days

  • Other supported regions: 5–15 business days

Delivery times are estimates and may vary depending on the destination, customs clearance, local holidays, weather conditions, or carrier delays.

 

Returns & Exchanges

We currently do not offer exchanges for international orders.

Custom-made or personalized items cannot be returned or exchanged.

For eligible items, return requests must be submitted within 14 days of receiving your order. Please contact us by email before returning any item.

If the return is caused by an issue on our side, we will cover the return shipping costs. This includes:

  • The order was not dispatched within the promised timeframe
  • An incorrect item or style was sent
  • The item arrived with a defect

For returns for any other reason, the customer is responsible for the shipping costs. The refund will be issued after deducting any actual shipping costs incurred.

Items should only be returned after your return request has been approved.

 

Warranty & Repairs

Our products are covered by a one-year warranty from the date of purchase.

To request a repair, please submit a request through our website or contact us at info@saleepepeofficial.com. Please include proof of purchase, such as your order number or receipt, together with details of the issue.

Please wait for our confirmation before sending your item back.

Customers are responsible for shipping costs associated with warranty repairs. Once received, repairs usually take approximately 10–15 business days.

For products outside the one-year warranty period, repair services may still be available, but additional repair fees may apply.