Refund policy

Returns & Exchanges

We currently do not offer exchanges for international orders.

Custom-made or personalized items cannot be returned or exchanged.

For eligible items, return requests must be submitted within 14 days of receiving your order. Please contact us by email before returning any item.

If the return is caused by an issue on our side, we will cover the return shipping costs. This includes:

• The order was not dispatched within the promised timeframe
• An incorrect item or style was sent
• The item arrived with a defect

For returns for any other reason, the customer is responsible for the shipping costs. The refund will be issued after deducting any actual shipping costs incurred.

Items should only be returned after your return request has been approved.